Our Client is seeking a friendly, well-organized, and customer-focused Receptionist to be the first point of contact for our hotel guests. The Receptionist will handle front desk operations, manage gu • Owerri • Mid Level
Welcome and greet guests warmly upon arrival.
Manage guest check-in and check-out procedures efficiently.
Answer phone calls, emails, and respond to guest inquiries.
Provide accurate information about hotel services, room rates, promotions, and local attractions.
Process reservations, cancellations, and modifications.
Handle payments, issue receipts, and maintain accurate records of transactions.
Maintain the front desk area in a clean and professional manner.
Coordinate with housekeeping, kitchen, and other departments to ensure guest satisfaction.
Resolve guest complaints promptly and professionally, escalating issues when necessary.
Uphold the hotel’s customer service standards and ensure guest comfort.